Wavenex Event Software – General Service Agreement

This Service Agreement (“Agreement”) is entered into by and between Wavenex Limited (“Service Provider” or “Wavenex”) and the person (individual or legal person or legal entity) whose sign up Wavenex Systems’s service order and set up form (the “Order”) incorporating this Agreement by reference (“Customer”). This Agreement governs Customer’s use of Wavenex Systems’s Web hosting, Virtual Private Server, Dedicated Server, or Other Internet Related Services.

1. DEFINITIONS
1.1 “Platform” refers to the Wavenex event management system, including all associated software, interfaces, and tools provided as a Service (SaaS).

1.2 “Client Data” refers to all information, including Personally Identifiable Information (PII) of event attendees, uploaded, submitted, or generated by the Client or its end-users on the Platform.

1.3 “Subscription Term” refers to the period during which the Client is authorized to use the Platform, as specified in the applicable Quotation or Invoice.

2. PROVISION OF SERVICES
2.1 Infrastructure & Isolation: Wavenex will provide the Client with access to the Platform hosted on Amazon Web Services (AWS). To ensure maximum security and performance, the Client’s event data will be hosted in an isolated tenant environment.

2.2 Fair Use Policy (FUP): The Client’s use of the Platform is subject to the capacity limits (e.g., number of registrations, event size) outlined in the selected subscription tier. Exceeding these limits will incur standard overage charges or trigger an automatic tier upgrade as per the Quotation.

2.3 Single Entity License: This Agreement grants access exclusively to the Client entity named above. The Client may not share, sub-license, or resell access to the Platform to sister companies, affiliates, or third parties without prior written consent from Wavenex.

3. DATA PRIVACY & SECURITY
3.1 Data Processor Role: The Client is the Data Controller of all Client Data. Wavenex acts strictly as a Data Processor. Wavenex will only process Client Data for the sole purpose of delivering the contracted event management services.

3.2 Zero Marketing Policy: Wavenex strictly prohibits the use of Client Data for internal marketing, cross-selling, or sharing with any third parties.

3.3 Data Retention & Deletion: To ensure compliance with data protection best practices, Wavenex will automatically and permanently purge all event data and PII from its active databases and backups three (3) months after the conclusion of the respective event.

3.4 Compliance: Both parties agree to comply with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong and any other applicable data protection laws.

4. INTELLECTUAL PROPERTY
4.1 Wavenex IP: All intellectual property rights in the Platform, its underlying technology, and any custom development or UI/UX designs created by Wavenex remain the exclusive property of Wavenex Limited.

4.2 Client IP: The Client retains all intellectual property rights to their brand assets, logos, and the Client Data uploaded to the Platform. Wavenex is granted a temporary license to display these assets solely for the purpose of executing the Client’s events.

4.3 White-Labeling: If a white-label package is selected, Wavenex agrees to remove its corporate branding (“Powered by Wavenex”) from the front-end user interfaces as specified in the Quotation.

5. PAYMENT TERMS
5.1 Fees: The Client shall pay the fees specified in the Quotation. All subscription fees are billed in advance and are non-refundable.

5.2 Early Termination & No Refunds: All fees are non-refundable. If the Client terminates this Agreement before the end of the Subscription Term, or if Wavenex terminates it due to the Client’s material breach, all unpaid fees for the remainder of the term shall become immediately due and payable.

6. LIMITATION OF LIABILITY & WARRANTIES
6.1 No Indirect Damages: In no event shall either party be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.

6.2 Liability Cap: Wavenex’s total maximum liability arising out of or related to this Agreement shall not exceed the total amount paid by the Client to Wavenex in the six (6) months preceding the event giving rise to the claim.

6.3 Disclaimer of Warranties: The Platform is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, Wavenex disclaims all implied warranties, including merchantability and fitness for a particular purpose. Wavenex does not warrant that the Platform will be completely uninterrupted, error-free, or completely secure.

7. TERM AND TERMINATION
7.1 Term: This Agreement shall commence on the Effective Date and continue until the end of the Subscription Term.

7.2 Termination for Cause: Either party may terminate this Agreement immediately in writing if the other party commits a material breach of this Agreement and fails to remedy the breach within fourteen (14) days of receiving written notice.

7.3 Data Retrieval: Upon termination or expiration of this Agreement, the Client has fourteen (14) days to export their Client Data before the automated deletion protocol is initiated.

7.4 Auto-Renewal: Upon expiration of the Initial Subscription Term, this Agreement shall automatically renew for successive periods of the same length (each a “Renewal Term”) at the then-current pricing, unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the current term.

8. INDEMNIFICATION
The Client agrees to indemnify, defend, and hold harmless Wavenex and its affiliates, officers, and employees from and against any claims, damages, liabilities, or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) the Client’s use of the Platform in violation of applicable laws or this Agreement; (b) any infringement of third-party intellectual property rights by the Client Data or materials uploaded by the Client; or (c) a breach of data privacy laws caused by the Client’s actions or omissions.

9. MISCELLANEOUS
9.1 Force Majeure: Wavenex shall not be liable for any failure or delay in performance under this Agreement due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, strikes, cyber-attacks, or significant failure of the Internet or third-party cloud infrastructure (e.g., AWS).

9.2 Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising out of this Agreement shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

Updated: 01 SEP 2026