Digital Transformation at ACGHK - Premier Pop-Culture Event & Festival
This is how we built an all-in-one event platform for Animation-Comic-Game Festival - Mobile app, Check-in system & Real-time analytics - HKCEC's largest pop-culture event with zero downtime.
Client Background
The Animation-Comic-Game Festival (ACGHK), Hong Kong’s premier pop-culture event at HKCEC, faced critical crowd management challenges. With attendees camping overnight for limited editions and complex multi-tier ticketing (10+ categories), existing systems buckled under peak demand – causing entry delays, app crashes, and operational strain during their record-breaking summer event.
Event
Event Scale
Massive crowds (Several Ten Thousands Visitors Daily) at Asia’s premier pop-culture event at HKCEC
Media-reported overnight queues for limited editions
10+ ticket categories with VIP/external partner passes
Client Pain Points:
Previous app failures caused chaos - fans couldn't enter after paying, leading to refund demands and reputation damage.
When Systems Fail at Hong Kong's Largest Pop-Culture Event
Queue Management Crisis:
6-hour entry lines blocking Hong Kong Convention Centre access
Police intervention required for crowd control
Ticketing Disasters:
App crashes during peak sales
Payment deductions without e-ticket issuance
VIP pass verification failures
Operational Nightmares:
Manual headcounts causing safety concerns
40% staff time spent on refunds/exchanges/customer complaint
Zero real-time visibility into attendance
Our Event Management Digital Solution
We created a comprehensive event ecosystem featuring a high-capacity mobile application for ticket management and attendee engagement, integrated with a real-time event management dashboard and dedicated check-in applications. The solution provided end-to-end functionality including multi-category ticketing, coupon distribution, voting systems, survey collection, and push notifications – all supported by AWS cloud infrastructure with dynamic autoscaling that maintained flawless system stability during peak demand periods, efficiently processing thousands of concurrent operations without downtime.
Solution consists:
Event Registration System, CRM System, Ticketing System, Coupon Management System, QRcode Event Check In
Technology Stack
| Component | Technologies |
|---|---|
| Frontend | React Native |
| Backend | Node.js, AWS Lambda |
| Infrastructure | Multi-AZ AWS deployment |
Key Features Included:
Access Transformation Metrics
ACGHK Client Testimonial:
Wavenex didn’t just create an app—they designed a comprehensive event ecosystem tailored for the festival. Their team is highly professional and trustworthy, always ready to provide support—crucial for event organizers. Their system helped us enhance overall event performance, boost attendance, and improve customer satisfaction.
Their real-time dashboard and check in system effectively mitigated congestion in Hall 1 and Hall 3, while mobile ticketing with seamless local payment integration significantly increased ticket sales. Most impressively, we managed a 48% increase in attendees without requiring additional staff.
Power Your Event Like ACGHK?
Schedule a Free Consultation with Wavenex Limited’s Digital Transformation experts. Let’s craft a solution that combines technical rigor, local expertise, and unwavering reliability—just like we’ve done for 100+ Hong Kong businesses.
Your business deserves the best. Choose Wavenex Limited.
